Accessibility Statement

Accessibility Commitment at Gardeners Becontree Heath

Gardeners Becontree Heath is committed to providing an accessible and inclusive online experience for all users in the Becontree Heath area and beyond. We want everyone to be able to access information about our gardening services easily, regardless of technology, ability, or personal circumstances. This accessibility statement explains the steps we take to support different access needs and how you can contact us to request additional assistance.

Our Accessibility Standards

We aim for our website and online content to meet the Web Content Accessibility Guidelines WCAG 2.1 at level AA. These internationally recognised guidelines describe how to make web content more usable and accessible for people with disabilities, including people with visual, hearing, motor, and cognitive impairments. We review our content and design choices regularly to keep our website in line with these standards while making it straightforward for customers in Becontree Heath to find and book gardening services.

Screen-Reader Support

Our website is designed to work with screen readers used by people who are blind or have low vision. We use clear and consistent headings, text descriptions, and content structure to help screen-reader users understand the page and move quickly to the information they need. Where images are used, we aim to provide meaningful text alternatives so that information about our gardening services in Becontree Heath is available in a non-visual format wherever possible.

We also work to ensure that important content is readable in a logical order, so that screen-reader users can navigate paragraphs, sections, and forms without confusion. We avoid relying solely on colour or images to convey key information about our services, prices, or service areas.

Keyboard Navigation

Our site can be navigated using a keyboard alone, without a mouse or touch screen. This is essential for users who may have motor impairments or who prefer keyboard-only navigation. You can move through links, menus, and form fields using standard keyboard controls such as the Tab, Shift plus Tab, Enter, and arrow keys.

We aim to provide a visible focus indicator so you can clearly see which part of the page is currently selected when using the keyboard. We also work to ensure that interactive elements, such as buttons and forms used to request gardening services in Becontree Heath, are reachable, usable, and understandable with the keyboard.

Visual Design and Readability

We consider colour contrast, text size, and layout to support users with low vision or reading difficulties. Text is designed to be clear and legible, with sufficient contrast against the background. Wherever possible, content can be resized using browser settings without loss of functionality. We avoid overly complex layouts so that important information about Gardeners Becontree Heath can be located quickly and read comfortably.

Ongoing Improvements

Accessibility is an ongoing process. We regularly review our website, content, and features to identify potential barriers and opportunities for improvement. When we introduce new pages or update information about our gardening services in Becontree Heath, we aim to design and test these changes with accessibility in mind.

Contact for Accessibility Requests

If you experience any difficulty using our website, or if you need information about Gardeners Becontree Heath in a different format, we encourage you to contact us. You can write to our main postal address or use any existing contact form on our website to describe the issue or request. Please include details of the page you were trying to use, the type of device and browser you are using, and any assistive technologies involved, if you are comfortable sharing this.

We will review your request and do our best to respond with a practical solution, such as providing information in a more accessible format or making technical changes where reasonable. Your feedback helps us improve the accessibility of our website for everyone in the Becontree Heath community.

Feedback and Complaints

We welcome comments and suggestions about how we can make our website and online services more accessible to all gardeners and customers in Becontree Heath. If you feel that we have not met your accessibility needs, please let us know so that we can investigate the issue and work towards a suitable resolution.

We value inclusive access and will continue to improve our digital services so that everyone can benefit from the gardening support we provide across the Becontree Heath area.